Orchid Cellmark Europe

Job Title:	IT Support Services Administrator (Entry Level)
Position Last Updated:	May 2012
Department/SBU:	Information Technology Support Services
Summary of Job:	To provide IT support services to internal and external customers and global operations.
Reporting Relationship:	IT Support Services Manager
Essential functions:	First line diagnostics of basic software and hardware issues, including network printing Telephone/service desk support to internal and external customers Provide good and friendly customer service, with appropriate management of expectations Execute standard operational procedures (e.g. system back-ups) correctly Service desk incident logging, follow up and resolution Documentation of problem resolution and operating procedures Installation of computer hardware and software
Subordinates:	None
Job Requirements:	Education: Preferably educated to ‘A’ level standard with Maths, English and Computer Science/ICT to at least GCSE level. Experience: This is a position suited to a school leaver who desires to develop a career in PC and network hardware and software support Technical Skills / Competencies: Basic/good knowledge of: Microsoft Windows desktop operating systems (from XP and above) Desktop/laptop hardware, TCP/IP & networks Microsoft and general desktop application software (MS Office 2003, 2007 and above) Non-Technical Skills: Helpful and friendly customer service attitude Good team player Good personal organisation Attention to detail Enthusiastic approach Good and methodical problem solving ability Willingness to learn new skills Ability to meet deadlines
Physical Demands:	Sitting at a Desk Walking between departments, on site. Moving PCs, and small pieces of IT equipment
Working Conditions:	Working in an air conditioned shared office Own workstation

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We are an Equal Opportunity Employer and do not discriminate on the basis of race, national origin, religion, colour, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. Employment decisions are based solely on qualifications, merit and business need.